If you have a problem, you should first review the materials in the site support center, especially the self-help section. If you can’t find a solution to your problem there, the best way to contact us is by sending an e-mail to clientsupport @ benchmarkhosting.com. All support e-mails are
queued and become part of our trouble ticket system.
You can of course receive Live Help through our Chat connection (above right). Chat is best suited for quick questions, not major issues.
This is especially true if the problem is something that will require research or action by the support team.
For email contact, here are several addresses that may be useful to you:
Billing Issues: bill @ benchmarkhosting.com
Management Issues: adm @ benchmarkhosting.com
General: custsvc @ benchmarkhosting.com
Emergencies: emergencies @ benchmarkhosting.com. Please note that we define an emergency as a situation in which your site is down. If
this is the case, do both: send an email and submit a trouble ticket!
Comment: comment @ benchmarkhosting.com. We could have called this “complaint”, but elected to use the more general and positive “comment”
instead. But whichever, comments or complaints, we want to hear them. That is one way we improve!
President: ceo @ benchmarkhosting.com.You can decide when you need to use this address. But if you feel like “you can’t get no
satisfaction”, this is the place to go.
OffWeb Contact Information:Benchmark Systems Corporation
1825 Ponce de Leon Blvd., #391Miami, FL 33134