Account Management

Account Management Overview

 

The Account Management option provides detailed information on different aspects of your account.  Some of this information is summarized on the main Control Panel page in the Account Glance and Resources Available sections.

 

 

How To Use the Account Management Option:

 

1.         From the Control Panel, select the Account Management icon.  The Account Management page displays.

 

Edit Personal Information link

 

Edit Billing Information and Off Network E-mail Address link

 

 


 


2.         A great deal of information is displayed here.  Additionally, there are links at the bottom of the page, titled Edit Personal Information and Edit Billing Information and Off Network E-mail Address, which can be used to change certain aspects of your account information.  The use of these links is covered in more detail in the pages that follow.

 

Section

FieldName

Explanation

Account Information

User Name

The user name of the person for whom the account has been set up.

 

Status

The status of the current account, whether it is Normal, Suspended, Grace Period or Deleted.

 

Package

This is the package for which you signed up.  Packages can vary depending on your web hosting company, but generally are set up in grades, such as Budget, Economy, Business, or Professional.  Different packages contain different quantities or combinations of features and tools.

 

Activation Date

The date the account was started.  In conjunction with your Contract Length, you can determine the amount of time before your current contract expires from this date.

 

Domain

The domain name for your account (e.g., yourname.companyname.com).

 

Home Directory Path

The path to the home directory of your account on the server.

 

IP

The IP number for your account, which is the actual address of your Domain on the internet.

 

Hosting Server

The name of the server on which your site resides.

Package Information

Package Name

The package that you purchased. 

 

Contract Length

The duration of the contract agreement you have with benchmarkhosting.com for this account.

 

Start Date

The date the account was started.

 

Next Due Date

The date by which you will need to renew your contract agreement with benchmarkhosting.com.


 

 

Discount

The discount rate, if any, applied to your account by benchmarkhosting.com.

Resource Information

Disk Quota

The amount of disk space, in megabytes, that you are allowed to use under the terms of your contract agreement.

 

E-mail

The number of e-mail address that you are allowed to have under the terms of your contract agreement.

 

Mailing List

The number of mailing lists that you are allowed to have under the terms of your contract agreement.

 

Transfer

The amount of data, in megabytes, that you are allowed to transfer using your account under the terms of your contract agreement.

Billing Information

Customer

The name of the customer to be billed for the account.

 

Contract Length

The duration of the contract agreement you have with benchmarkhosting.com for this account.

 

Last Billing

The date of the last time you were billed for the account.

 

Next Billing

The date the next payment for this account is due.

 

Payment Terms

The method by which you pay for your account.

 

Invoice Delivery

The method by which invoices for your account are delivered to you.

Edit Alarm Limit

… data transfer…

You can use this section of the Account Management Option to have an alarm sent to you if you exceed a specified amount of data transferred in your account.  You specify the amount of data transferred required to trigger the alarm.  To enable the alarm, select the Send me an E-mail option.  To disable the alarm, select the Don’t bug me option.

 

…disk space…

You can also set up an alarm to tell you when you have used a specified amount of disk space.  You specify the amount of disk space used required to trigger the alarm.  To enable the alarm, select the Send me an E-mail option.  To disable the alarm, select the Don’t bug me option.

 


Editing Personal Information

 

The Edit Personal Information tool allows you to change certain information relating your account.  This information includes:

·         Start Date: Note: This is only the start date for the client. Changing this will not change the start date for any domains owned by this client.

·         Owner Information

·         First Name

·         Last Name

·         Company

·         E-mail Address

·         Street Address

·         City, State and Zip code

·         Country

·         Non-U.S. or Non-Canadian State

·         Phone Number

·         Fax Number

·         Billing Information

·         Billing Same as Owner Option

·         A repeat of all the fields listed above to be used if the Billing Information is different from the Owner Information.  For example, if you want the bill for your account sent to an address different from the one listed in the Owner Information section, you would list that here.

 

 

How To Edit Personal Information:

 

1.             From the Account Management page, select the Edit Personal Information link (located near the bottom of the page).  The Add/Edit Client Information page displays.

 

 

 

2.             Make any necessary changes to the information that is listed or provide additional information if so desired.

 

  Note:

 

·         If the billing information is the same as the owner information, you do not need to re-enter the information.  Simply ensure that the checkbox beside the Billing is the same as Owner option is filled.

 

3.             Once your changes have been made (if any), select the Submit button to have the information in the account change.

 

4.             A message appears stating, “The client information has been updated”.

Control Panel link

 

 

5.             Once the message displays, you can use the Control Panel link to return to the main Control Panel page.

 

  Note:

 

·         The Control Panel link can be named something else (e.g., Administrative Suite), but it is always located in the upper right frame of your screen.

 

Editing Billing Information and Off Network E-mail Address

 

The Edit Billing Information and Off Network E-mail Address tool allows you to change certain information relating to how your account is billed.  These pieces of information are:

·         Payment Method Information

·         Payment Method

·         Name of Credit Card

·         Cardholder Name

·         Credit Card Number

·         Credit Card Expiration Date

·         Off Network E-mail Address

 


 

How To Change your Payment Method Information:

 

1.             From the Control Panel Account Management option, select the Edit Billing Information and Off Network E-mail Address link located near the bottom of the page.

 

 

2.             In the Update your credit card information here: section of this page, make any necessary changes to your payment method.  If you select the Credit Card option, you will need to complete the information in this section.  If you select Wire Transfer or Check, the remaining information is not needed.

 

3.             Once the changes or additions have been made, select the Update Billing Information button.

 

4.             A page appears with the message “Your payment information has been updated in our database”.

 

5.               Once the message is displayed, you can use the Control Panel link to return to the main Control Panel page.

 

The Off Network E-mail Address is a contact address for you which is not associated with your account.  This can be a web-based e-mail account (e.g., Hot Mail or Yahoo Mail).  It is used to contact you in the event of a problem.


 


 

How To Change Your Off Network E-mail Address:

 

1.             From the Control Panel Account Management option, select the Edit Billing Information and Off Network E-mail Address link located near the bottom of the page.

 

2.             In the Update your Off Network E-mail address here: section of this page, change your Off Network e-mail address.

 

3.             Once the changes or additions have been made, select the Change Off Network E-mail button.

 

4.             A page appears with the message “Your 'Off Network E-mail' address has been updated.”

 

5.               Once the message is displayed, you can use the Control Panel link to return to the main Control Panel page.